OVERVIEW:

Microsoft Certified Systems Engineer with experience integrating, configuring, administering, troubleshooting and repairing hardware and software, including Microsoft Windows 95 through XP, NT 4.0, Windows NT Server and MS Office Suite. Also skilled in Visio, Java programming, Flash Animation, and HTML/ASP Web Development.

CERTIFICATIONS:

PROFESSIONAL EXPERIENCE:

Kova Corporation

Customer Support Engineer

2006 - Present

Install and Maintain Audiolog Voice Recording Servers, and Client PCs
Provide Help-Desk and On-Site customer support

Dial Connection

Member of the Technical Staff

2004 - 2006

Maintain and update company network infrastructure
Maintain servers, PCs and Laptops
Administer SQL databases
Install servers and PC at customer sites
Configure customer networks. Provide end user support
Assist in developing proprietary software, programming in Visual Basic, VBscript and XML

Northrop Grumman Information Technology

Field Support Rep 2

2003 - 2004

Provide total customer service to ensure maximum system availability
Perform hardware troubleshooting and repair of HP/Compaq midrange Servers, Desktop and Laptop PCs, printers, multifunction devices, Line and Large format printers

Permond Solutions Group Inc. (a Subsidiary of NCR)

Field Service Engineer

2003

Perform installations, upgrades and troubleshooting of POS (point-of-sale) equipment at various retail locations

Desktop Migration Solutions

Deployment Engineer

2002 - 2003

Perform Windows XP roll-outs at Client sites, upgrading PCs and laptops, saving and restoring user data and configurations over a Novell Network
Configure routers
Provide user support

Computer Sciences Corporation

Member of the Technical Staff

2001

Perfofmed Configuration Management using Clear Case ®

Associate Member of the Technical Staff

1998 – 2001

Computer and Network Integration:
Installed and configured Netscape Suitespot Web Server with C2 Security on HP and Compaq servers with RAID Arrays for the US Department of Defence JCALS Intranet
Installed Unix operating system on Digital 4000-series servers
Troubleshot hardware and software
Performed tape backup and restoration
Maintained the production floor Ethernet LAN
Administered the production server
Configured Cisco routers
Developed and maintained integration procedures
Wrote DOS batch file programs and scripts to automate PC integration, saving time and improving consistency

United Technology Associates

Consultant - PC Specialist

1997 – 1998

Primary Field Service Technician for all New Jersey sites:
Provided GE Capital onsite PC and network support at all NJ Sovereign Bank locations
Installed and maintained Windows 95 over a Novell Network
Created MS-Access databases

Emtec

Computer Service Technician

1996 – 1997

Configured, diagnosed and repaired desktop and laptop PCs and Macs
Set-up and configured new systems for corporate accounts
Created and maintained Excel spreadsheets for production tracking and Word Documents detailing procedures
Wrote Batch Files to automate software downloads. Installed Windows, NT and OS/2
Mentored and supervised intern technicians

AT&T  Global Information Systems (Formerly NCR)

Field Service Technician

1994 - 1995

Troubleshot and repaired computers and Electronic Cash Registers.
Wrote batch files to automate production
Redesigned the depot for better product flow
Conceived, created and maintained an Intranet based Excel Spreadsheet, providing real-time information on work in progress to remote sites

GE Aerospace / Martin Marietta

Operations Associate

1992 - 1994

A member of a self-directed workforce:
Assembled, inspected, and tested circuitry for NASA and US Navy AEGIS Defense program
Tracked inventory and measured productivity with a Computerized Factory Management System
Used continuous process improvement to revise procedures and reduce cycle time 15%, which saved millions of dollars

EDUCATION:

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